TECH SUPPORT

Tech Support Agreement

By purchasing a remote tech support session for SawGrass printer drivers, you acknowledge and agree to the following:

1. Independent Service Provider – We are not affiliated with, endorsed by, or officially partnered with SawGrass. Our support is provided independently to assist with printer driver installation, troubleshooting, and related issues.  If needed we will file a ticket with Sawgrass but we will make every effort on our end to resolve your issue in a timely manner.

2. Supported Systems & Printers – This service is exclusively for Windows computers and SawGrass printers using genuine SawGrass ink. We do not support Mac computers, other printer brands, or SawGrass printers loaded with third-party ink.

3. Limited Scope of Support – Our service covers diagnosing and resolving software-related issues with SawGrass printer drivers. We do not provide hardware repairs, physical maintenance, or warranty-related services.

4. No Guarantee of Resolution – While we make every effort to resolve your issue, we cannot guarantee a successful outcome in every case due to factors beyond our control, such as system compatibility, hardware failures, or manufacturer restrictions.

5. Customer Responsibility –

   • You must have a stable internet connection, administrator access to your computer, and any necessary login credentials before the support session begins.  This includes using a modern computer meeting at least Sawgrass minimum system requirements.
   • Sensitive Information – Before the remote session, you must clear your screen of any personal, financial, or sensitive information. We are not responsible for any unintended exposure of such data.

6. Data and System Safety – While we take precautions to avoid system damage or data loss, we strongly recommend that you back up important files before the session. We are not liable for any data loss, corruption, or unintended system changes that may occur.

7. No Refunds for Completed Services – Once a support session has been completed, no refunds will be issued, regardless of the outcome. If additional support is needed, a new service request must be made.

8. Remote Access Consent – By proceeding with the service, you authorize us to remotely access your device to diagnose and troubleshoot issues. You may terminate the session at any time.

9. Legal and Compliance – Our service is intended for lawful use only. We will not assist with any activities that violate software licensing/distribution agreements, company policies, or other legal regulations.

By purchasing this service, you confirm that you have read, understood, and agreed to this disclaimer.