Privacy Policy

At Dyecraft Direct, we respect your privacy and are committed to protecting the personal information you share with us through our website, by phone, by email, or when placing an order.

We do not sell, rent, publish, or share our customer lists or personal customer information with advertisers or unrelated third parties.

Information We Collect

When you place an order, create an account, contact us, request support, or sign up for updates, we may collect personal information such as:

Name
Billing and shipping address
Phone number
Email address
Order details
Payment-related information
Uploaded artwork, photos, or design files
Business information you choose to provide
Any other information needed to process your order or request

We only collect the information necessary to process orders, provide customer service, offer technical support, improve our website, and operate our business safely and efficiently.

How We Use Your Information

Customer information may be used for internal business purposes, including:

Processing and shipping orders
Contacting customers about an order
Providing customer service and technical support
Sending order confirmations and tracking information
Improving our website, systems, and shopping experience
Handling returns, refunds, damaged item claims, or disputes
Sending promotions, product updates, or business announcements when customers voluntarily choose to receive them

Any mailing list or promotional communication is used only by Dyecraft Direct for our own business purposes. Customers may unsubscribe or request to be removed from promotional communications at any time.

Customer Privacy

We value your trust. Access to customer information is limited to employees or authorized service providers who need the information to process orders, provide service, complete business-related tasks, or assist with technical support.

Our employees are expected to respect customer privacy and handle personal information responsibly.

Security Measures

We use reasonable procedural, administrative, and technological safeguards to help protect privacy-sensitive information.

While no website, payment system, or online platform can guarantee complete security, we make every reasonable effort to protect customer information consistent with legal requirements and the needs of customer service.

Disclosure to Third Parties

Dyecraft Direct will only share customer information with third parties when necessary, such as:

Shipping companies needed to deliver your order
Payment processors needed to complete a transaction
Website or technology providers needed to operate our store
Vendors or service providers needed to fulfill a customer request
Legal, financial, or professional representatives when required to resolve disputes
Governmental or legal authorities if required by law

We do not provide customer information to third parties for unrelated advertising or marketing purposes.

Business Partners and Service Providers

When we work with business partners, website providers, shipping services, payment processors, vendors, or other service providers, we only share the customer information necessary for them to perform their service.

We make reasonable efforts to ensure that our service providers handle customer information in a way that is consistent with this Privacy Policy.

Email and Phone Correspondence

Emails, phone conversations, messages, order notes, support requests, and other communications may be kept for customer service, order history, quality control, technical support, and dispute resolution.

If needed to resolve a transaction dispute, this information may be shared with appropriate third parties such as payment processors, banks, shipping carriers, legal representatives, courts, or other involved parties.

Uploaded Photos, Artwork, and Custom Files

For custom orders, printing services, or support requests, customers may submit photos, artwork, logos, or design files. These files are used only for the purpose of creating, reviewing, supporting, or fulfilling the customer’s order or request, unless the customer gives us permission to use them for another purpose.

Customers are responsible for ensuring they have the legal right to use any artwork, images, logos, trademarks, or files submitted to Dyecraft Direct.