Privacy Policy
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At DyeCraft Direct, we respect your privacy and are committed to protecting the personal information you provide through our website, by telephone, by email, or when placing an order. We do not sell, rent, publish, or provide our customer lists or personal customer information to advertisers or unrelated third parties for their own marketing purposes. Information We CollectWhen you place an order, create an account, contact us, request technical support, upload artwork, or sign up for communications, we may collect information such as:
We collect information reasonably necessary to process orders, provide customer service, offer technical support, improve our website, prevent fraud, and operate our business. How We Use Your InformationCustomer information may be used for legitimate business purposes, including:
Customers may unsubscribe from promotional emails at any time by using the unsubscribe option in the message or by contacting DyeCraft Direct. Customer PrivacyAccess to customer information is limited to employees, representatives, and authorized service providers who need the information to process orders, complete business-related tasks, provide services, or assist with customer support. Employees and authorized representatives are expected to handle customer information responsibly and respect customer privacy. Cookies and Website TechnologiesOur website may use cookies and similar technologies to operate essential shopping features, remember customer preferences, maintain shopping-cart information, understand website performance, and improve the customer experience. Your browser may allow you to control or delete cookies. Disabling certain cookies may affect the operation of some website features. Security MeasuresWe use reasonable administrative, procedural, and technological safeguards to help protect personal and transaction-related information. No website, payment system, email service, or online platform can guarantee complete security. However, DyeCraft Direct makes reasonable efforts to protect customer information consistent with applicable requirements and normal business practices. Disclosure to Third PartiesDyeCraft Direct may share customer information with third parties only when reasonably necessary, including:
We do not provide customer information to unrelated third parties for their own advertising or marketing purposes. Business Partners and Service ProvidersWhen DyeCraft Direct works with shipping companies, payment processors, website providers, manufacturers, vendors, or other service providers, we share only the information reasonably necessary for them to provide the requested service. We make reasonable efforts to work with service providers that handle customer information responsibly. Email, Telephone, and Customer CommunicationsEmails, telephone conversations, messages, order notes, support requests, and other customer communications may be retained for purposes including:
When necessary to resolve a transaction, shipping, payment, warranty, or legal dispute, relevant information may be shared with payment processors, banks, shipping carriers, manufacturers, insurance providers, legal representatives, courts, or other parties involved in the matter. Uploaded Photos, Artwork, and Custom FilesCustomers may submit photographs, artwork, logos, documents, or design files for custom orders, printing services, or technical-support requests. These files are used only to review, create, support, or fulfill the customer’s order or request unless the customer gives DyeCraft Direct permission to use them for another purpose. Customers are responsible for ensuring that they have the legal right and permission to use any photographs, artwork, logos, trademarks, copyrighted material, or other files submitted to DyeCraft Direct. DyeCraft Direct may refuse any file or order that appears to violate intellectual-property rights, applicable laws, or company policies. Information RetentionCustomer information may be retained for as long as reasonably necessary to complete transactions, provide customer service, maintain business records, meet legal or accounting requirements, prevent fraud, and resolve claims or disputes. Your ChoicesYou may contact DyeCraft Direct to request an update or correction to your account or contact information. Certain transaction and business records may need to be retained as required for accounting, legal, fraud-prevention, or dispute-resolution purposes. Changes to This Privacy PolicyDyeCraft Direct reserves the right to update or modify this Privacy Policy when necessary. Any changes will be posted on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy. Contact UsFor questions or concerns regarding this Privacy Policy, please contact:
DyeCraft Direct
Email: info@dyecraftdirect.com |