Shipping Guide

Same-Day Shipping Guarantee: All orders for in-stock items placed before 3:30 PM EST will ship the same business day. Orders placed after 3:30 PM EST, on weekends, or on holidays will ship the next business day.

Handling Fees: DyeCraft Direct does not charge a handling fee for customer pickup orders placed by phone. Online orders are also exempt from handling fees.

Shipping Errors: Any additional delivery charges caused by incorrect customer information, such as an incorrect address or ZIP code, or by a requested address change, will be charged to the customer.

Damage and Loss: By default, carrier liability may be limited to $100 per package. DyeCraft Direct may, at its discretion, issue a credit, refund, or replacement for verified shipping damage up to $100. DyeCraft Direct is not responsible for packages lost due to circumstances outside our control, including severe weather, natural disasters, or porch theft. Additional declared-value coverage may be available for shipments valued above $100, and we strongly recommend purchasing it for valuable orders.

Tracking: Please provide a valid email address when placing your order. After your order is placed, we will send an order confirmation. Once the order ships, we will send tracking information to the email address provided. We may also use this email address to contact you if there is a problem with your order.

International and Special-Destination Orders: Orders shipped to Hawaii, Alaska, Puerto Rico, APO, or FPO addresses will be sent using the most appropriate available shipping method. Shipping charges may be adjusted to ensure accurate costs. We will contact you before processing the order if the shipping total increases. Tracking may not be available for some APO or FPO shipments.

For questions about shipping, email info@dyecraftdirect.com or call 1-908-842-8082.