Terms & Conditions

Please review your product selections, quantities, and shipping address carefully before completing your purchase.

Order Cancellations

Orders begin processing shortly after they are received. Contact DyeCraft Direct immediately if you need to request a cancellation.

Cancellation requests must be received before the order has shipped. Approved customer-requested cancellations are subject to a 10% cancellation fee. Once an order has shipped, it cannot be canceled.

The cancellation fee does not apply when DyeCraft Direct cancels an order because an item is unavailable or cannot be fulfilled.

Returns

Return requests must be made within 15 calendar days after delivery.

To qualify for a return, merchandise must be:

• Unused, unprinted, unwashed, and unaltered
• In new and resalable condition
• In its original packaging
• Complete with all parts, accessories, labels, and country-of-origin stickers
• Approved in advance by DyeCraft Direct

Approved returns of non-defective merchandise are subject to a 15% restocking fee.

The customer is responsible for return shipping, tracking, insurance, and proper packaging when returning a non-defective product. Original shipping charges are not refundable.

Products returned without prior approval may be refused.

Non-Returnable Products

The following products cannot be returned unless DyeCraft Direct shipped the wrong product or the item arrived damaged or defective:

• Sublimation ink, printer ink, toner, and opened consumable supplies
• Apparel, garments, and wearable products
• Custom-made, personalized, special-order, or clearance products
• Products that have been printed, sublimated, pressed, washed, used, or altered
• Products missing their original packaging, labels, accessories, or parts
• Opened or activated printers, heat presses, and other equipment

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Damaged, defective, missing, or incorrect products must be reported within five calendar days after delivery.

When contacting us, please provide:

• Your name and order number
• The product name and quantity affected
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping carton, packaging, and shipping label when applicable

Please keep the merchandise and all original packaging until the claim is resolved.

After reviewing the claim, DyeCraft Direct may provide a replacement, refund, store credit, replacement part, return label, or manufacturer-warranty assistance, depending on the circumstances.

Equipment and Printer Sales

All printer, heat press, and equipment sales are final, except when a return or other remedy is required by applicable law.

Equipment cannot be returned after it has been opened, assembled, installed, registered, activated, or used. Printers cannot be returned after ink, toner, a drum, or another consumable component has been installed.

Defective equipment is handled according to the applicable manufacturer’s warranty. Warranty coverage and procedures vary by manufacturer. DyeCraft Direct will assist customers with the manufacturer-warranty process when appropriate.

Refused or Undeliverable Orders

Orders returned because of an incorrect address, incomplete address, refused delivery, or failure to collect the package may be subject to the 15% restocking fee.

Original shipping charges and return shipping charges may also be deducted from the refund.

Shipping Delays

DyeCraft Direct makes every reasonable effort to ship orders within the time stated on the website.

If an order cannot be shipped within the promised time, the customer may agree to the delay or cancel the unshipped portion of the order for a full refund.

Requesting a Return

Contact DyeCraft Direct before returning any merchandise. Approved returns will receive return instructions and a Return Authorization number.

Authorized returns should be sent to:

DyeCraft Direct
216 US Highway 206, Suite 7
Hillsborough, NJ 08844

The Return Authorization number must be clearly written on the outside of the package.

Phone: (908) 842-8082
Email: info@dyecraftdirect.com

This policy does not limit any rights or remedies that cannot be excluded under applicable law.