Terms & Conditions
DISCLAIMER:
Prices and availability are subject to change without notice. While we strive for accuracy, mistakes happen. In the event of an incorrect price on a quote or order, you will be notified by email or phone, and given the option to accept the corrected price or cancel the order.
DyecraftDirect, Inc. provides products that are intended for professional use only and for users who have read and understood the instructions for proper application. Please consult a qualified DyecraftDirect technician for inquiries where further clarification is required. Improper use and installation will result in undesirable results in the imprinted item and damage to your heat press, printer components and other related equipment. DyecraftDirect, Inc. assumes no liability whatsoever, expressed or implied, for the use of these products, nor their installation. DyecraftDirect assumes no legal liability or responsibility for the accuracy, completeness or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Past performance is not necessarily indicative of future results.
Purchase Terms and Conditions:
Before you finalize your orders, please make sure that you have the correct shipping address, item number(s) and quantities. There will be no refunds nor adjustments once you click the Terms And Conditions! Once your order has left our facility it is no longer in our hands and if your package is lost or not received, you have to contact the carrier.
All of us at DyecraftDirect are dedicated to making your purchasing experience convenient and pleasant. Please contact us with any problems and follow the simple terms below. Thank you.
1. DyecraftDirect will make every effort to ship your order within a 24-hour period.
2. Prices are those in effect at the time of shipment and are subject to change without notice. Once an order is placed online we cannot apply any discount codes after the fact. Cancellation of an order has a fee of 25%.
3. Visa, MasterCard, American Express, and Discover are accepted. Completed authorization forms are required for all equipment sales.
4. Credit card and check deposits not used for purchase within 90 days will be forfeited.
5. DyecraftDirect reserves the right to void orders with exploits yielding incorrect totals.
Returned Goods
1.Acceptable returned goods or any cancellation of an orders will be subject to a 25% restocking fee. The customer is responsible for returning with a shipper capable of showing proof of delivery, properly packaging and fully insuring the return shipment.
2.No return authorization or credit will be granted after 15 days of invoice date,or for returned material that is not resalable condition. No credits or refunds on item that have been sublimated on.
3.Sublimation inks,wearables (garments clothing) are not returnable
4.ONCE A PRINTER IS REMOVED FROM ITS PACKAGING AND INKS OR DRUM ARE INSTALLED OR ACTIVATED,IT IS NO LONGER ELIGIBLE FOR RETURN
5. All equipment and products are only returnable if defective from the manufacturer. Customers need to call to get an approval to return. There is a 3 month warranty on certain equipment; the warranty does not mean lifetime. Customers are responsible for purchasing a new equipment after a year if they need to.
6. All shipments are F.O.B. Hillsborough, New Jersey USA.
7. There is a $30.00 service charge on all returned checks.
8. To return defective consumable merchandise, please email us the picture in order for us to send you a return label for the product that was damaged. We do not accept products back that are non-defective.
9. All orders for shipment out of the USA must be prepaid.
10. All equipment is shipped with the understanding that all sales are final.
11. There is a 25% restocking fee on non-defective merchandise and any refused orders.
12. DyecraftDirect will not authorize returns on printed items.
13. Any credit has to be used within a year. If not used this credit automatically expires.
14. All returns of any products need to have the same country of origin sticker as we sent. This will be on most products like shotglasses and mugs and drinkables.
Return Policy for Consumable Supplies:
DyecraftDirect makes every effort to fill your orders accurately with quality per-tested products. When returns are necessary, please follow these easy steps:
1. If, in the rare instance, you find defective merchandise in any shipment, call DyecraftDirect customer service department within 5 days of receiving the shipment.
2. Please have the following information ready when you call DyecraftDirect: Name and Company Name Invoice Number Reasons for return
3. You will be issued a return authorization number (RA#) and a call tag. Orders returned to DyecraftDirect without authorization will be refused. Send authorized merchandise to be returned to:
DyecraftDirect
216 US Hwy 206
Suite 7
Hillsborough, NJ 08844
RA# must be placed on the outside of box
4. You will only receive credit on non-printed items if approved. If they are printed on, they are not eligible for credit.
All Equipment Sales Are Final